Refund Policy

At Mithila Chatkara Stories (MCS), customer satisfaction is at the heart of everything we do. We take great care in preparing and delivering our handcrafted pickles, but as these are perishable food products, we follow a strict refund and return policy to maintain food safety standards.

1. No Returns on Opened or Consumed Products

Due to the nature of our products, we cannot accept returns once the jar seal is broken, tampered with, or the product has been consumed partially or fully.
We encourage customers to check their order thoroughly upon receipt.

2. Damaged or Incorrect Product Delivery

If you receive a damaged, leaking, or incorrect product, please notify us within 48 hours of delivery.
Email us at [mithilachatkarastories@gmail.com] with clear pictures of:
- The outer packaging
- The damaged/incorrect item
- Your order number and invoice
Once we verify your claim, we will arrange for a replacement or refund.

3. Order Cancellation

Orders can be cancelled within 2 hours of placing the order, provided they have not been processed or shipped.
Once the product is dispatched, we cannot cancel the order due to its perishable nature.

4. Refunds

Approved refunds will be processed to the original payment method within 5-7 business days.
In case of delays, kindly check with your bank or payment provider.

5. Non-Refundable Situations

Customer dislike of taste, spice level, or personal preference.
Failure to store the product properly (e.g., not refrigerating after opening, using unclean spoons).
Incorrect address provided during checkout leading to delivery failure.